Clerical Receptionist – Full Time

Operates and answers phone calls on the facility switchboard system. Greets and directs visitors, residents, staff, vendors, volunteers and assure resident safety.

Reports to Administrator
Class: Union

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Salary

$16.7639 -$28.1503 / hr (B9-E3)

County employees enjoy a wide variety of competitive fringe benefits including comprehensive medical, dental, and vision coverage, short/long term disability, sick/personal/vacation days, parental leave, holidays, defined pension plan from the Illinois Municipal Retirement Fund (regular and SLEP), deferred compensation plan and tuition reimbursement program. https://willcounty.gov/County-Offices/Administration/Human-Resources/Employee-Benefits-and-Compensations and https://willcounty.gov/Open-and-Participatory-Government

ESSENTIAL JOB FUNCTIONS

Operates and answers phone calls using the facility switchboard system.
Greets and directs visitors, residents, staff, vendors, and volunteers.
Responds to general inquiries and provides information as needed.
Makes appointments.
Collects and distributes mail and messages.
Assists with administrative projects as needed.
Performs related duties and responsibilities as required.

MATERIAL AND EQUIPMENT USED

Facility telephone/switchboard system
Computer and related office equipment
Microsoft Word
Microsoft Excel
Standard office equipment and supplies
Mail and message distribution systems

EDUCATION AND PREVIOUS RELATED EXPERIENCE

High school diploma or equivalent required.
Previous telephone experience required.
Previous customer service experience preferred.
Bilingual skills preferred.
Pre-employment physical, background check, and drug screen required.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of basic telephone and switchboard operations.
Proficiency in Microsoft Word and Excel.
Excellent verbal communication and telephone skills.
Strong customer service skills.
Ability to communicate professionally and courteously with visitors, residents, staff, vendors, and volunteers.
Ability to handle general inquiries and provide accurate information.
Ability to manage appointments, mail, and messages effectively.
Ability to perform basic administrative tasks and assist with special projects.
Ability to operate computers and standard office equipment.
Ability to work effectively with a variety of individuals.

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THANK YOU FOR CONSIDERING THE COUNTY OF WILL AS A POTENTIAL EMPLOYER.
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Equal Opportunity Employer